Holistic Customer Experience

Cigna virtual support offers accessible, safe care anywhere

There’s no better time than now to appreciate the value of strong virtual support resources. In a recent 2020 JD Power study, Cigna virtual care ranked highest among payers in overall customer satisfaction in three out of four factors: customer service, enrollment, and billing and payment. 

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Deep drug discounts for uninsured during COVID-19

As of May 1, 2020, Express Scripts®, a Cigna company, began offering Parachute RxSM. This temporary new drug savings program helps ensure that Americans who are uninsured continue to stay adherent to their prescription medications during the COVID-19 pandemic.

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New branding unboxed for Cigna’s home delivery pharmacy

Beginning in August 2020, customers who fill prescriptions through Express Scripts Pharmacy®, Cigna's home delivery pharmacy, will now see a vibrant new look with a new logo and branding refresh.

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Vaccine coverage to be available under the pharmacy benefit

Effective in 2020, upon a client’s next renewal, coverage of vaccines will be available under the pharmacy benefit. Previously, vaccines were typically available only through the medical benefit. Now, customers can simply visit an in-network pharmacy, show their prescription ID card, and request a flu shot or other covered vaccine.

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Express Scripts PharmacySM will be our home delivery pharmacy

Earlier this year, we announced that Express Scripts is now part of Cigna. Along with this combination, Express Scripts Pharmacy will be Cigna’s home delivery pharmacy when we upgrade clients to our new claim engine starting in 2020. This means that customers who use Cigna Home Delivery PharmacySM today to fill their maintenance medications will begin to use Express Scripts Pharmacy.

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Continuous Glucose Monitors now easier to access for less

As of April 1, 2019, Cigna will expand coverage to include pharmacy as well a medical benefits for customers managing diabetes with therapeutic Continuous Glucose Monitor (CGM) sensors. This includes Dexcom G6® and Abbott FreeStyle Libre, the only therapeutic CGMs currently on the market.

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Enhanced support with Cigna Collaborative Care® Aligned Pharmacist Program

Our Cigna Collaborative Care (CCC) Aligned Pharmacist Program aligns a pharmacist to a CCC point of contact – who may be an embedded care coordinator, a pharmacist or a quality metric person – with the goal of providing pharmacists with consistent, ongoing, personalized support.

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inMyndSM – elevated behavioral health support

Behavioral and mental health challenges have a significant impact on society. This is why we’re proud to introduce inMynd – a new behavioral health solution included with our integrated pharmacy benefits at no additional cost.

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Helping to reduce surprise medication costs for our customers

Cigna is committed to helping our customers stay healthy and reduce their health care costs. One of the many ways we achieve this goal is by delivering innovative digital tools and resources. That’s why we’ve built the new Price a Medication feature on the myCigna® App.

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Freedom Fertility Pharmacy® will offer enhanced support

Starting August 2019, Cigna customers who use Cigna Specialty Pharmacy today will have access to the nation’s largest fertility pharmacy, Freedom Fertility Pharmacy (part of Express Scripts’ portfolio of services), for support and medication needs.

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SafeguardRx® for Cigna offers helpful health interventions

SafeGuardRx for Cigna is a program that helps limit our clients’ financial exposure, driving down costs for certain complex, costly conditions. These include oncology, inflammatory conditions, multiple sclerosis and other rare conditions.

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Therapeutic Resource CentersSM offer highly focused individual support

Those taking a specialty medication and living with challenging health conditions deserve personalized guidance and support. The Accredo Therapeutic Resource Center® (TRC) model connects customers in need of condition-focused care with specialty-trained pharmacists and nurses who thoroughly understand their condition and medication.

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Legal Disclaimer | Privacy | Product Disclosures | Cigna Company Names

Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.

All Cigna products and service are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Cigna Health Management, Inc., Evernorth, Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.

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