Holistic Customer Experience

Cigna 90 NowSM adds more pharmacies for 90-day fills

Pharmacy choice and convenience are fundamental to Cigna 90 Now – a program that helps make it easier for customers to get 90-day prescription fills of maintenance medications. The program includes thousands of retail pharmacies, such as recently expanded grocery chain options.

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Precision support for 15 diverse conditions – including HIV

Around-the-clock support for specialty conditions is not just nice to have, it’s necessary. The Accredo Therapeutic Resource Center® (TRC) model is always ready to offer essential support and guidance for those taking life-changing and life-saving specialty medications to treat complex conditions. And these TRCs are available for all Cigna customers who receive specialty medications through Accredo®, Cigna's specialty pharmacy.

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Cigna pharmacists help enrich collaborative care

Cigna Collaborative CareTM (CCC) is one of Cigna’s overall efforts to encourage value-driven care. For customers that have integrated medical and pharmacy benefits with Cigna, our clinical pharmacists play the important role of helping to improve medication adherence and close evidence-based clinical gaps in care.

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My Medications empowers customers to manage meds with ease

My Medications is a brand new digital tool available for Cigna customers as of June 2021. Like a virtual medicine cabinet, it opens the door to track and manage prescription medications conveniently from anywhere. To access My Medications, customers simply log in to the myCigna® App or website. From there, they see a current, full view of their prescriptions – available 24/7.

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eviCore helps bring treatment clarity for customers facing cancer

In 2021, there will be an estimated 1.9 million new cancer cases diagnosed and 608,570 cancer deaths in the United States.1 While new drugs and therapies bring fresh hope for those with a cancer diagnosis, they also mean a growing sea of decisions for customers and health care providers to make. Contributing an extra dose of expertise to assist this process, eviCore helps confirm the best course of care.

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Fighting the substance abuse trend with Cigna integrated benefits

The trauma of life events can trigger dangerous choices. Unfortunately, the added anxieties of pandemic life have led many to up their intake of alcohol or other unhealthy substances. At Cigna, the advantages of having health care benefits integrated under one roof is in having a connected, clear picture of an individual’s health from which to identify potential risk factors and intervene, when possible. This is key for those with already fragile health, for whom the choice to engage in substance abuse could be of grave consequence.

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Preventive Medication Program offers employers more choice and members greater adherence opportunities

Non-adherence to prescribed treatment is thought to cause at least 100,000 preventable deaths and $100 billion in preventable medical costs per year. Cost is a common concern. Cigna's Preventive Medication Program can help. Clients who elect this program can choose to waive customer’s deductible and/or cost share on program medications, eliminating cost as a medication adherence issue.

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Cigna virtual support offers accessible, safe care anywhere

There’s no better time than now to appreciate the value of strong virtual support resources. In a recent 2020 JD Power study, Cigna virtual care ranked highest among payers in overall customer satisfaction in three out of four factors: customer service, enrollment, and billing and payment. 

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Cigna’s Patient Assurance ProgramSM expands, making more meds more affordable

As of April 1, 2021, our Patient Assurance Program (PAP) will expand coverage for eligible customers to include additional branded diabetes medications based on the formulary elected by the employer.

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Proven success to help lower A1C levels for patients with diabetes

As part of our SafeGuardRx® for Cigna program, Cigna provides one-on-one drug adherence counseling and support that’s proven to help lower A1C levels. When engaging with a Cigna coach through this program, 63% of those with an A1C level of 8 or above were able to lower their A1C levels to a goal of less than 8.

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Deep drug discounts for uninsured during COVID-19

As of May 1, 2020, Express Scripts®, a Cigna company, began offering Parachute RxSM. This temporary new drug savings program helps ensure that Americans who are uninsured continue to stay adherent to their prescription medications during the COVID-19 pandemic.

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New branding unboxed for Cigna’s home delivery pharmacy

Beginning in August 2020, customers who fill prescriptions through Express Scripts Pharmacy®, Cigna's home delivery pharmacy, will now see a vibrant new look with a new logo and branding refresh.

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Vaccine coverage to be available under the pharmacy benefit

Effective in 2020, upon a client’s next renewal, coverage of vaccines will be available under the pharmacy benefit. Previously, vaccines were typically available only through the medical benefit. Now, customers can simply visit an in-network pharmacy, show their prescription ID card, and request a flu shot or other covered vaccine.

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Express Scripts PharmacySM will be our home delivery pharmacy

Earlier this year, we announced that Express Scripts is now part of Cigna. Along with this combination, Express Scripts Pharmacy will be Cigna’s home delivery pharmacy when we upgrade clients to our new claim engine starting in 2020. This means that customers who use Cigna Home Delivery PharmacySM today to fill their maintenance medications will begin to use Express Scripts Pharmacy.

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Continuous Glucose Monitors now easier to access for less

As of April 1, 2019, Cigna will expand coverage to include pharmacy as well a medical benefits for customers managing diabetes with therapeutic Continuous Glucose Monitor (CGM) sensors. This includes Dexcom G6® and Abbott FreeStyle Libre, the only therapeutic CGMs currently on the market.

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Enhanced support with Cigna Collaborative Care® Aligned Pharmacist Program

Our Cigna Collaborative Care (CCC) Aligned Pharmacist Program aligns a pharmacist to a CCC point of contact – who may be an embedded care coordinator, a pharmacist or a quality metric person – with the goal of providing pharmacists with consistent, ongoing, personalized support.

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inMyndSM – elevated behavioral health support

Behavioral and mental health challenges have a significant impact on society. This is why we’re proud to introduce inMynd – a new behavioral health solution included with our integrated pharmacy benefits at no additional cost.

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Freedom Fertility Pharmacy® will offer enhanced support

Starting August 2019, Cigna customers who use Cigna Specialty Pharmacy today will have access to the nation’s largest fertility pharmacy, Freedom Fertility Pharmacy (part of Express Scripts’ portfolio of services), for support and medication needs.

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SafeguardRx® for Cigna offers helpful health interventions

SafeGuardRx for Cigna is a program that helps limit our clients’ financial exposure, driving down costs for certain complex, costly conditions. These include oncology, inflammatory conditions, multiple sclerosis and other rare conditions.

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Cigna helps broaden access to life-changing gene therapies

When it comes to treating diseases, gene therapy may deliver truly transformational results. Gene therapy also holds promise to treat a wide range of diseases, such as cancer, cystic fibrosis, heart disease and hemophilia – conditions caused by a dysfunctional or mutated gene. Gene therapies target the underlying cause of a disease at the cellular level by either replacing a faulty gene with a healthy copy of the gene or by adding a new or modified gene. This is often accomplished with a single treatment. Our Cigna Gene Therapy Program contracts with providers who have access to gene therapy products. We strive to manage quality and control costs for the emerging realm of gene therapy.

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Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.

All Cigna products and service are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Cigna Health Management, Inc., Evernorth, Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.

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