Cigna Collaborative Care™ (CCC) is one of Cigna’s overall efforts to encourage value-driven care. It involves healthcare providers who come together with a group of care collaborators to coordinate high-value healthcare services in exchange for value-based payment models. The shared goal is to improve health, while lowering total health care costs.
With each CCC arrangement, the participating provider’s office designates an embedded care coordinator (ECC). This person is typically a nurse, who serves as a guiding hand to walk with a customer through their health care journey. The ECC connects the customer with various support resources and tracks progress via an online dashboard, called iCollaborate. This tracked information is available to the health care provider as well as all other involved health care collaborators, including pharmacists. They work together to input and track metrics that can assist customers in successfully managing their health.
Pharmacists contribute specific information that helps spur results.
Our clinical pharmacists speak with ECCs and customers that have integrated medical and pharmacy benefits with Cigna. Pharmacists aim to improve medication adherence and close evidence-based clinical gaps in care that have a medication component. This can help control chronic conditions and reduce total cost of care.
Typical tasks Cigna pharmacists perform include:
Customers with Cigna benefits have access to one of two levels of pharmacist support:
When intervention occurs between a Cigna Aligned Pharmacist and an ECC, customers benefit.
CCC arrangements work to meet providers at their current level of performance and help them reach their full potential. Pharmacists support this process by helping to create even more meaningful connections to support customers in managing their health.
1. Accountable Care quality measurement data from January 1, 2020 through December 31, 2020.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.
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