Pharmacy medication recall readiness

When medication recalls, withdrawals and safety alerts happen, Cigna Pharmacy quickly communicates the latest details. We assess the situation, identify any impacts and determine necessary next steps. 

When recall scenarios arise, we take action to:

  • Identify customers who may experience any impacts
  • Send notification letters to identified customers and their prescribing health care providers 
  • Prepare our Customer Service Advocates to respond to possible questions

Notable recent recalls

Product Impact dates What's happening Why
Glucagon emergency kit for low blood sugar 9/25/21 Eli Lilly and Company announced a voluntary, nationwide recall of lot D239382D, expiration April 2022, of Glucagon emergency kit for low blood sugar (Glucagon for Injection, 1 mg per vial; Diluent for Glucagon, 1 mL syringe), to the consumer/user level.  Vials containing the active ingredient, which should be in powder form, have a liquid formulation instead. As a result, the product may not be potent enough to treat an episode of low blood sugar.
Chantix 9/16/21 Pfizer, Inc. expanded its voluntary nationwide recall of Chantix to include all lot numbers. This follows previous recalls in August and July, 2021 affecting only certain lots of the drug. The latest recall has an additional Home Delivery impact for Cigna commercial.  Affected product may contain levels of an impurity, called N-nitroso-varenicline, that are above the U.S. Food and Drug Administration's acceptable intake limit for patients. N-nitroso-varenicline may be associated with a potential increased cancer risk in humans, but there is no immediate risk to patients taking this medication. To date, Pfizer has not received any reports of adverse events related to this recall. 
Losartan as well as
9/13/21 Jubilant Cadista Pharmaceuticals announced a market withdrawal of all unexpired lots of Losartan, as well as Losartan/Hydrochlorothiazide, distributed under the Cadista label. The market withdrawal is due to the presence of a potentially harmful chemical in the tablets. 
Firvanq, 50mg/mL kit 9/8/21 Voluntary, nationwide recall of certain lots of Firvanq, 50mg/mL Kit. This recall is due to the wrong diluent being in the box.
Lidocaine topical solution 8/27/21 Voluntary, nationwide recall of one lot of Lidocaine Topical Solution.  The solution could be stronger than is indicated on the label.
Atovaquone 8/6/21 Recall of certain lots of Atovaquone.  Affected lots may have frozen during shipment and might not be as effective as they should be.
saline syringes 8/4/21 Recall of certain lots of saline syringes manufactured by Cardinal Health.  The plungers may not work correctly, which may allow air to get into the syringes.

Learn more
Visit the U.S. Food and Drug Administration (FDA)’s website to learn more about the latest recalls, withdrawals and safety alerts. 

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