Customers now have access to some new services meant to make their customer experience even better. With Cigna Home Delivery Pharmacy Automatic Refill service, customers can automatically refill prescription medication they take regularly. This service began in early November 2018.
Customers eligible for our auto-refill service will have choices: whether or not they want to enroll and how they wish to do so. They can opt to enroll some prescriptions and not others – it’s their choice. Enrollment is available online at myCigna.com, on the myCigna® mobile app, or by phone. It’s free and easy to get started. It’s even easier to stay on track with medication they take regularly.
Enrolled customers get their next refill(s) in the mail automatically. They won’t need to call in for a refill. They can save time and rest assured they’ll have the medication they need on hand. We will alert the customer 14 days before we refill or renew the prescription, so customers can choose to cancel if they’d like.
The auto-refill service is not offered for specialty medications. However, customers who require specialty medications have the new convenience to confirm shipping and delivery details online at myCigna.com. We inform eligible customers of this service via email, when an email is available. The email notification directs the customer to myCigna to perform the delivery set up. Or, he or she can always choose to call and set up by phone instead. We send a final email to confirm following an online set-up.
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Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.
All Cigna products and service are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Cigna Health Management, Inc., Evernorth, Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.
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