The Coronavirus (COVID-19) pandemic continues to keep many homebound for much of the time. While there may be no place like home, there’s also no better time than now to appreciate the value of strong virtual support resources. At Cigna, we understand the need to meet our customers and clients where they are. In a recent 2020 JD Power study, Cigna virtual care ranked highest among payers in overall customer satisfaction in three out of four factors: customer service, enrollment, and billing and payment.
Extra support services, like coaching programs and access to pharmacists, are always available to help customers in need. Virtual care lets this support go multi-dimensional. It includes the different forms of evaluation and response that would otherwise take place face-to-face, but with the extra ability to accommodate customers in all types of settings and circumstances.
Beyond a traditional phone conversation or email exchange, virtual support may take the form of a video or online chat.
Virtual support also means added flexibility to connect customers to valuable convenience.
Cigna will continue to enhance and evolve the various ways we connect with and support customers. No matter how a connection takes place, our goal remains to meet customers where they are and make sure they have the resources they need to reach their best health.
Cigna provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan's network and may not be available in all areas.
Cigna provides access to virtual care through a national telehealth provider, MDLive located on myCigna, as part of your health plan. Providers are solely responsible for any treatment provided to their patients. Video chat may not be available in all areas or with all providers. This service is separate from your health plan’s network and may not be available in all areas or under all plan types. $0 virtual care benefit not available for all plans in CO. Some plans may apply a copay, coinsurance or deductible. Virtual care does not guarantee that a prescription will be written. Refer to plan documents for complete description of virtual care services and costs, including other telehealth/telemedicine benefits. A primary care provider referral is not required for this service.
COVID-19-related content is for informational purposes only, based on current information, and subject to change. Please follow official guidance provided by local health authorities and government officials when developing reopening plans to meet the unique needs and characteristics of each location and workforce population.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.
All Cigna products and service are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Cigna Behavioral Health, Inc., Cigna Health Management, Inc., Evernorth, Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.
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