Customers move to Accredo

As of October 2019, Cigna completed the third of four waves to move customers with complex conditions to receive their specialty pharmacy services through Accredo, a Cigna specialty pharmacy. This work has involved the collaboration of many teams across Accredo, Express Scripts, Cigna, and Cigna Specialty Pharmacy, working together to gently guide customers through a smooth experience.

During the first two phases, we successfully moved prescriptions for over 25,000 customers managing complex medication regimens to Accredo. In October, we moved prescriptions for almost 40,000 more customers.

Much of the success is attributed to the planning of high-touch communications to customers and their prescribing specialist. We engaged customers early, in multiple campaigns, to inform them of the transition and how to obtain their next fill. With the introduction of Accredo, our customers have greater access to personalized, specialty pharmacy support, including:

  • Access 24/7 to hundreds of specialty-trained pharmacists and nurses experienced in complex conditions that require specialty medications.
  • Accredo’s 15 specialty Therapeutic Resource Centers®, with specialty-trained clinicians focused on specific chronic and specialty conditions, including training on how to administer medications.
  • More self-service tools to help customers stay adherent to their therapy as well as clinical therapy support. This includes texting for refills and order status as well as the ability to set up delivery online.
  • Access to Freedom Fertility Pharmacy®, one of the largest fertility pharmacies in the country, with expanded access to patient assistance programs.
  • The ability to drive continuity of care with access to coverage for more limited distribution drugs (LDDs), which we added to the specialty list as of July 13, 2019. Accredo has 99.1% access to specialty drugs.1

We completed the final transition wave of all remaining specialty pharmacy customers through a well-planned, personalized approach as of mid-November 2019.

A new customer video is available at to help explain the new process of managing medications on the Accredo site. Customers will go through to manage their specialty prescriptions on the Accredo site.

  1. 2018 analysis based on Express Scripts adjudicated claims volume for commercial and health plan payers for limited distribution, exclusive distribution, and open access specialty drugs

Freedom Fertility Pharmacy” refers to Lynnfield Drug, Inc. “Freedom Fertility Pharmacy,” “Express Scripts,” “Accredo,” and “Therapeutic Resource Centers” are trademarks of Express Scripts Strategic Development, Inc.

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Health benefit plans vary, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and medically necessary. Some plans require use an in-network pharmacy for prescriptions to be covered. Coverage is subject to any plan deductible, copayment and/or coinsurance requirements. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and complete details of prescription drug coverage, contact a Cigna representative.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Cigna Behavioral Health, Inc., Cigna Health Management, Inc., Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.

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