New Cigna Home Delivery PharmacySM programs

Customers now have access to some new services meant to make their customer experience even better. With Cigna Home Delivery Pharmacy Automatic Refill service, customers can automatically refill prescription medication they take regularly. This service began in early November 2018.

Our new pharmacy services are fast and convenient

Customers eligible for our auto-refill service will have choices: whether or not they want to enroll and how they wish to do so. They can opt to enroll some prescriptions and not others – it’s their choice. Enrollment is available online at, on the myCigna® mobile app, or by phone. It’s free and easy to get started. It’s even easier to stay on track with medication they take regularly.

Enrolled customers get their next refill(s) in the mail automatically. They won’t need to call in for a refill. They can save time and rest assured they’ll have the medication they need on hand. We will alert the customer 14 days before we refill or renew the prescription, so customers can choose to cancel if they’d like.

The auto-refill service is not offered for specialty medications. However, customers who require specialty medications have the new convenience to confirm shipping and delivery details online at We inform eligible customers of this service via email, when an email is available. The email notification directs the customer to myCigna to perform the delivery set up. Or, he or she can always choose to call and set up by phone instead. We send a final email to confirm following an online set-up.

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Health benefit plans vary, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and medically necessary. Some plans require you to use an in-network pharmacy for prescriptions to be covered. Coverage is subject to any plan deductible, copayment and/or coinsurance requirements. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna representative. Group medical and pharmacy plans are insured and/or administered by Cigna Health and Life Insurance Company or its affiliates. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. All pictures are used for illustrative purposes only. This website is not intended for residents of New Mexico.

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