New branding unboxed for Cigna’s home delivery pharmacy

Beginning in August 2020, customers who fill prescriptions through Express Scripts Pharmacy®, Cigna's home delivery pharmacy, will see a vibrant new look. The new logo/branding will be refreshed over a phased approach via online and email interactions, spanning throughout all transactional communications with Express Scripts Pharmacy.

Stay-at-home recommendations of the coronavirus (COVID-19) outbreak have generated a 20% increase in first-time users of home delivery.1

While the logo/branding for Express Scripts Pharmacy may look different, the service and dedication remain the same. Cigna Pharmacy customers will not experience service changes and will continue to use myCigna® to access and manage home delivery prescriptions. Cigna customers will still get their medications at the same prices, delivered right to them, and will always have 24/7 access to pharmacists, online digital tools and more. The revamped online experience will help improve the ease of many common actions, such as checking an order’s status, refilling a prescription, paying a bill, or signing up for automatic refills. While these functions exist today, enhancements to these online features will make them simpler and more intuitive.

To make sure Cigna Pharmacy customers know their options, we have contacted, or will contact, those filling at a retail pharmacy to educate them on the benefits of home delivery through Express Scripts Pharmacy for a 90-day supply of their essential medications. Customers can ask their doctors to send their 90-day prescription(s) electronically to our home delivery pharmacy or call 800.835.3784 for assistance.

We shared this brand refresh via email in mid-August 2020 to Cigna customers who use Express Scripts Pharmacy.

Watch this short video to see the new brand.

  1. COVID-19 AND HEALTH ATTITUDES AND BEHAVIORS, Impact on Healthcare Attitudes and Practices Wave 2 – Cigna Module Summary. June 24, 2020.

Legal Disclaimer | Privacy | Product Disclosures | Cigna Company Names

Health benefit plans vary, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and medically necessary. Some plans require use an in-network pharmacy for prescriptions to be covered. Coverage is subject to any plan deductible, copayment and/or coinsurance requirements. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and complete details of prescription drug coverage, contact a Cigna representative.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, (CHLIC), Cigna Behavioral Health, Inc., Cigna Health Management, Inc., Accredo Health Group, Inc., Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., Tel-Drug, Inc., Tel-Drug of Pennsylvania, L.L.C., Lynnfield Drug, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are trademarks of Cigna Intellectual Property, Inc. "Express Scripts" is a trademark of Express Scripts Strategic Development, Inc. This newsletter is not intended for residents of New Mexico.

© 2020 Cigna. All rights reserved